Your Atria Point of Sale (POS) System is one of the most critical operational tools in your business — every transaction, every inventory update, every customer interaction depends on it. Our POS System is backed by our dedicated POS Support Team, so you can rest easy knowing that help is only a phone call away.
Our POS Support Capabilities
Wedderburn provides nationwide coverage across Australia with qualified POS technicians who offer:
- Technical advice to resolve issues quickly
- Installation services for new systems
- Atria POS maintenance and system health checks
- POS system repairs including peripherals, terminals, printers, scanners, EFTPOS connectivity and more
- Remote support for troubleshooting, configuration changes and system optimisation
- Quality consumables compatible with your specific equipment
- Genuine spare parts for fast, reliable repairs
For maintenance or repair of your Atria POS System — or to discuss a POS Support Plan— simply contact your local Wedderburn branch.
Why a POS Support Plan Matters
A modern POS system isn’t just a cash register — it’s a connected, mission‑critical piece of technology that includes software, databases, networked hardware, peripherals and security layers.
Without structured support in place, risks include:
- Costly downtime during peak trading times
- Data corruption or database loss if backups are not monitored or configured correctly
- Software bugs or outdated versions impacting performance
- Unexpected call‑out or emergency repair fees
A Wedderburn POS Support Plan minimises these risks, protects your investment and ensures you always have access to help when you need it.
POS Support Plans Tailored to Your Business
Every business operates differently, so we tailor our service plans to your operating hours, trading volume and equipment configuration.
Help Desk Plan – 24/7 Support When You Need It Most
Our Help Desk Plan provides:
- 24/7/365 access to our dedicated POS Help Desk via phone and email
- Unlimited technical support
- Remote assistance via secure web interface where applicable
- Fast resolution of common issues such as login failures, price updates, printer issues, EFTPOS errors and configuration concerns
This plan is ideal for businesses that need dependable, always‑available support to keep trading without interruption.
Tailor‑Made Service Plans
Build a Support Package That Matches Your Operational Needs
From preventative maintenance to full coverage including onsite breakdown service, we’ll tailor a POS Support Plan to suit your business priorities.
Options include:
- Scheduled preventative maintenance
- Onsite repairs with priority response
- Hardware health checks (inspired by competitor offerings such as CPU/temperature monitoring and disk error detection)
- Database backup monitoring to prevent data loss (many competitors offer remote automated backup systems)
- System optimisation & performance audits
- Software upgrade management to keep Atria POS current
- Peripheral maintenance including scanners, printers, cash drawers, customer displays
If you’d like a site assessment, a quote, or customised plan options, contact your local Wedderburn branch.
A POS Support Plan provides more than maintenance — it provides peace of mind.
Genuine POS Parts & Consumables
We stock a wide range of genuine spare parts for Atria POS and related hardware. This ensures:
- Faster repairs (no waiting for third‑party suppliers)
- Maximum reliability — parts match original specifications
- Longer equipment life
- Continued accuracy and performance for years to come
Our long‑term commitment means we maintain stock for Wedderburn POS equipment still in service.
Strength, Support & Reliability — The Wedderburn Advantage
At Wedderburn, the quality of our support is as important as the quality of our equipment. With every POS Support Plan, you’re backed by:
- A nationwide service network
- Local technicians who understand your industry
- Fast response times, clear communication and transparent costs
- Proactive system care that protects uptime and revenue
- A partner truly invested in your long‑term success
